BIG COSIE POLICIES

 

SHIPPING POLICY

 

Once you have placed an order, we will first have a little celebratory cheer in the warehouse, the order will then be automatically fulfilled by our warehouse team. You will receive a notification that will fulfil your order detailing the tracking information and any other relevant information regarding your order. 

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Standard UK Mainland Delivery on orders Over £30 - FREE Next Working Day delivery

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Standard Northern Ireland Delivery on orders under £100 -  2 Working Day Delivery is £14.95.

Standard Northern Ireland Delivery on orders over £100 -  FREE 2 Working Day Delivery

 

Orders received by 12.30pm, Monday-Friday, are usually processed same day. 

Orders are dispatched Monday-Friday during normal working hours for next working day delivery. (2 days for NI)

Orders submitted over a weekend/bank holiday would usually be dispatched the following working day. 

 

Orders received after 2.30pm Monday-Friday are usually dispatched the following working day.  However, if we do receive your order in time we will always make every effort to process/pick/pack your order as quickly as we can to dispatch your order that same day, before our daily parcel collections. 

Orders placed at weekends or bank holidays will be dispatched next working day.

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RETURN & EXCHANGE POLICY

 

If you are not 100% satisfied with your purchase, it will make us a little sad, however simply send it back within 30 days and we'll refund the full cost of the item minus shipping costs.

Please email team@bigcosie.com , stating your name, contact details, order number and date of purchase. Please advise which item(s) is/are to be returned. The team will then look after everything from there.

 

We ask that your return item(s) are shown some Big Cosie love right up until you give it to the postie, it should be suitably and considerately re-packaged. You must include any/all manufacturers labels/tags, information, instructions, warranty information, bags etc as supplied to you. Please take reasonable care of the item(s) you wish to return as we reserve the right to refuse an exchange/refund and return the goods to you if they are not fit for re-sale.

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Please ensure you include your order number and reason for returning.

Products must be in their original packaging, pending product inspection before we can offer a full refund.

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PRIVACY POLICY

 

This privacy policy is to inform you on how the information collected on this website is used. Be sure to read this privacy policy before using our website or submitting any personal information and be aware that by using our website, you are accepting the practices described in this policy. We reserve the right to make changes to this website's policy at any time without prior notice. Be also aware that privacy practices set forth in this here are for this website only and do not apply for any other linking websites.

 

Collection of Information: We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by our visitors like you. The information you provide and that is collected is used to fulfill your specific request.

 

Cookie/Tracking Technology: This website may use cookies and other tracking technologies depending on the features offered. These technologies are useful for gathering information such as browser type and operating system and tracking the number of visitors to our website, in our efforts to better understand how visitors use our website. Cookies are also used to customize the website experience for each visitor. Aggregate cookie and tracking information may be shared with third parties.

 

Distribution of Information: In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes.

 

Commitment to Data Security: Your personally identifiable information is kept secure and encrypted during the type of transmission. Only authorized employees, agents and contractors have access to this information. Please contact us if you have any questions or concerns about our website's privacy.

 

PAYMENT METHODS

We take debit or credit card payments through our website, using Stripe merchant services.

 

WHOLESALE ENQUIRIES

For all wholesale enquiries please contact team@bigcosie.com